Shipping Information

Thank you for shopping with us! Enjoy your new collection of crystals!!

We want to ensure you have a smooth shopping experience, so please review our shipping policies carefully before placing your order.

Processing & Shipping Time

• Our delivery estimates (for both domestic and international orders) do not include processing time. Once your order is placed and you receive a confirmation email, it will typically ship within 1–3 business days.

• Shipping timelines do not include weekends, holidays, or unforeseen courier delays (e.g., weather, high volume, or traffic conditions).

International Orders & Customs Fees

• If you’re shipping outside the US, additional customs duties and service fees may apply.

• Magic Jewelry NYC has no control over these charges and cannot provide cost estimates. For specific details, please contact your local customs office.

• We are unable to reimburse any duties or taxes paid upon delivery.

Shipping & Delivery Requirements

• Shipping fees are non-refundable and are calculated based on the subtotal before taxes and after discounts.

• Once payment is received in full and your order is delivered, you own the products.

• UPS and DHL deliveries require an adult (18+) to be present to receive and sign for the package. Please plan accordingly to avoid delays.

• We cannot redirect orders once they have been placed online.

• Our carriers do not deliver to P.O. Boxes, APO/FPO/DPO addresses, or use General Delivery.

• If no one is available at the shipping address, the carrier will attempt delivery two more times, leaving a card with instructions. If delivery is unsuccessful after these attempts, your package will be returned to us, and re-delivery arrangements must be made through our back office.

• If you need assistance, please contact us via our online contact form HERE or email us at info@magicjewelrynyc.com.

Taxes & Duties

• Product prices do not include customs import duties or taxes. As the recipient, you are responsible for all import duties, customs fees, and local sales taxes imposed by your destination country.

• We strongly recommend checking with your local customs office before placing an order, as we cannot predict these costs.

• For orders shipped to China, additional customs duties, taxes, and fees may be required before final delivery. Your package may also be opened and inspected by customs authorities.

• If you return an item, you will be responsible for reclaiming any duties or taxes paid directly from your local customs office.

Thank you for shopping with Magic Jewelry NYC! If you have any questions, feel free to reach out—we’re happy to help. 

Domestic (within the United States)

International (outside the United States)

We offer free international Express Shipping (3–5 business days) via DHL Express with Signature Required for orders that meet a certain threshold and packages weighing less than 1 pound, available in select countries.

If your country is not listed below, that does not necessarily mean we cannot ship to you. Please reach out via our online contact form HERE or email us at info@magicjewelrynyc.com for assistance.